Ulteig’s SCADA Long-Term Service Agreement (LTSA) offers clients ongoing access to expert support for the complex SCADA systems we design and implement. Tailored for asset managers, O&M teams and site operators, the LTSA ensures critical issues are resolved quickly while also enabling preventive maintenance and minor system updates.
With flexible support tiers, remote diagnostics and 24/7 coverage, clients can maximize system uptime, enhance reliability and preserve the longevity of their systems. This service provides an on-demand resource pool of SCADA expertise, serving as an arms-length extension to your internal resources.
Service offerings
FAQ
- Does Ulteig offer 24/7 support?
- Yes. Starting January 2026, Ulteig will provide 24/7 support for critical issue response.
- What is the difference between Warranty and LTSA?
- Ulteig’s Warranty ensures systems are free from defects in materials and workmanship, covering OEM-backed replacements and basic tiers. The Long-Term Service Agreement (LTSA) goes further—offering preventive maintenance, enhancements, and 24/7 support to keep operations running smoothly and efficiently.
- Can LTSA extend past my warranty period?
- Yes. While the warranty is limited to a defined duration, clients can continue with the LTSA for ongoing site support after the warranty period.
Innovative Technology & Consultation
PathFinder®
PathFinder® distinguishes itself in the market through a unique set of benefits. As a systematic and impartial decision-making engine, users can assess options without bias, relying on thorough and objective criteria.
This ensures that you’re not just receiving a standalone tool but also gaining access to the extensive knowledge and experience Ulteig has amassed over decades in the industry.
Comprehensive Solutions for Utility-Scale Sites
SiteSense®-SCADA/EMS
Built on industry-standard hardware and software, this solution ensures optimal interoperability and maintainability. Its modern and flexible design features powerful core capabilities that can be extended to meet your specific needs.
Digital Tools for Smarter Project Management
PinPoint®
PinPoint® is tailored to meet the essential requirements of transportation planning, design and infrastructure engineering services. It offers a user-friendly interface designed to mitigate project overruns and navigate potential obstacles by leveraging up-to-date project data. This enables transparent, efficient and well-informed decision-making processes throughout every project stage.
Advance Your Renewable Energy Projects with Confidence
Developer Services Suite
Navigate complex regulatory frameworks while managing interconnection, siting and environmental requirements: Ulteig’s Developer Services Suite pairs industry insights with a comprehensive technology solutions bundle designed to enhance project outcomes.